Found Description
Quezon City, National Capital Region, PH
Business Unit: Enterprise Services Group
About BDO
BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.
Job Summary
The Team Head is responsible in managing the Customer Contact Center's operational requirements to ensure its readiness to serve BDO customers prior to the implementation of any new product or service.
Key Responsibilities
- Monitor, track and forecast work volumes to ensure the unit is well capacitized
- Build and maintain strong partnerships with Product/System Owners, and Contact Center Units to successfully plan, organize, and monitor completion of all business projects within agreed timelines
- Accurate an...