Found Description
Become a pivotal part of TD Canada Trust as their Service Excellence Manager in Moose Jaw, Saskatchewan. Focus on enhancing customer interactions and operational strategies while leading a dynamic team.
This role demands strong leadership to cultivate a high-performing team dedicated to delivering legendary customer experiences. You will manage employee scheduling, ensure compliance, and facilitate collaboration with team members. By resolving customer complaints and fostering continuous improvement, you enhance both staff and customer satisfaction.
Key Responsibilities:
• Lead by mentoring and improving customer interactions
• Collaborate effectively with team partners
• Handle escalated customer complaints
• Monitor workflows and assign duties accordingly
• Maintain administrative functions of the branch
Requirements:
• Undergraduate degree or relevant work experience
• Understanding of banking solutions and business functions
• Proficient in software...
This role demands strong leadership to cultivate a high-performing team dedicated to delivering legendary customer experiences. You will manage employee scheduling, ensure compliance, and facilitate collaboration with team members. By resolving customer complaints and fostering continuous improvement, you enhance both staff and customer satisfaction.
Key Responsibilities:
• Lead by mentoring and improving customer interactions
• Collaborate effectively with team partners
• Handle escalated customer complaints
• Monitor workflows and assign duties accordingly
• Maintain administrative functions of the branch
Requirements:
• Undergraduate degree or relevant work experience
• Understanding of banking solutions and business functions
• Proficient in software...
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