Tax Expert Call Center Supervisor

MCI is seeking a dynamic call center Supervisor to lead 15‑25 entry‑level agents and drive excellence in customer service and sales performance.

You will coach, monitor metrics, manage payroll, and partner with QA, IT, and recruitment to ensure world‑class service delivery across remote and on‑site teams. This role demands strong leadership, accountability, and the ability to scale operations in a fast‑paced environment.