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Talent Experience Team Leader

Harrods

london, england, United-Kingdom Full-time June 30, 2026

Found Description

About the Role

Lead and develop a high‑performing Talent Experience team, ensuring a best‑in‑class candidate experience across the recruitment lifecycle.

Reporting to the Talent Acquisition Operations Manager, you will oversee daily operations, manage workloads and service levels, and ensure every candidate touchpoint meets the highest standard.

You will act as the guardian of the candidate journey, coordinating interviews, communication and hiring processes, supporting broader Talent Acquisition objectives and driving operational enhancements.

  • Lead, coach and develop a high‑performing Talent Experience team.
  • Oversee interview scheduling, candidate communications and recruitment administration.
  • Serve as an escalation point for complex candidate queries.
  • Partner with Talent Acquisition Partners and hiring managers to support hiring activity.
  • Monitor SLAs, team performance and workload distribution.
  • Dri...

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