Found Description
Taguig, Philippines | Posted on 06/24/2026
- State/Province National Capital Region (Manila)
- Country Philippines
Job Description
HEROIC Cybersecurity (HEROIC.com ) is seeking a Tier 1 Technical Support Specialist to deliver expert, customer-focused technical support that keeps our customers’ technology running securely and seamlessly. This role sits at the frontline of the HEROIC customer experience — directly influencing satisfaction, retention, and trust in our brand.
This role owns the first response to inbound and outbound technical issues — diagnosing, troubleshooting, and resolving common computer-related problems while maintaining detailed documentation, SLA compliance, and an exceptional customer experience across every interaction.
Responsibilities
- Frontline Technical Support — Serve as the primary point of contact for inbound and outbound customer support, handling every inter...