Systems Support Engineer - Pinelands Cape Town - R - US Time Zone

We are looking for a skilled and customer-focused Systems Support Engineer to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving technical challenges, and is passionate about delivering exceptional customer service. You will play a key role in supporting our clients' IT environments, with a strong focus on Microsoft 365 services, troubleshooting, and continuous improvement. Technical Requirements Strong experience with Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive) Excellent troubleshooting skills across: Windows OS and applications Email flow and routing Microsoft 365 services Good understanding of networking fundamentals (routing & switching) Experience with PowerShell scripting for administration macOS experience is advantageous Experience & Qualifications 5+ years in a customer-facing IT support role Previous MSP (Managed Services Provider) experience highly desirable Current Microsoft certifications (MS or AZ...