Found Description
Oversee User Support-QC Operation and supervision of the USG Coordinator-on-duty on his/her assigned shift.
Assessment, logging, monitoring, updating and escalation of major IT issues and concerns to USG Manager and IT Management.
Coordination with different IT groups for fast resolution of IT outages and other major issues.
Participate in all Morning Huddles and meetings with users re: IT issues or concerns.
Regular monitoring and review of outstanding issues and requests.
Actively contribute in the development of USG Knowledge Base.
Educational Profile
- Graduate in Electronics and Communication Engineering, healthcare/medical or any 4 Year Related Course.
- Courses in ITIL Service Management and Customer Service Management would be an advantage.
Competency Profile
- At least two (2) years experience as User Support Coordinator or Technical Helpdesk Officer for any related IT env...