Systems Integration Senior Analyst

Req ID:

Systems Integration Senior Analyst - Aguascalientes, Mexico

NTT DATA seeks an experienced Senior Analyst to maintain and enhance the ServiceNow platform. Responsibilities include application maintenance, user management, issue resolution, report creation, and process improvement.

Experience

• Overall 5+ years of experience in systems integration or related roles.
• ServiceNow experience 2+ years.

Responsibilities

• Responsible for Upgrades and update set movements to higher environments.
• First point of contact to address reported issues with the operation of the ServiceNow platform.
• Day-to-day administration of the ServiceNow system including adding Users, Groups, and Roles ensuring that these conform to the agreed standards for access to the platform.
• Adhere to existing platform governance process for support, maintenance and agreed SLAs.
• Monitor ...