Found Description
Position Title:
Systems Analyst I (PHL)Shift:
9:00 PM to 6:00AM (Philippines)Job Description:
- Provides Level 1–2 support for assigned business applications/systems (triage, troubleshoot, resolve, or elevate).
- Monitors system health and helps address incidents, outages, and recurring issues (problem management).
- Performs basic system administration tasks (user access requests, configuration changes, routine maintenance) following change control.
- Documents issues and solutions (knowledge articles, SOPs, runbooks) and keeps records updated (often in ServiceNow/ITSM tools).
- Coordinates with other IT teams/vendors (network, server, database, security, application owners) to drive resolution.
- Supports testing and deployments (UAT support, regression checks, validating fixes, rollout support).
- Analyzes data/logs to id...