Found Description
Be the go-to expert as a Systems Analyst specializing in Technical Support. Join our innovative team focused on advanced building technologies across locations in Ottawa and Vancouver.
We are looking for a Technical Support Systems Analyst with 3-5 years of relevant experience. In this impactful role, you will troubleshoot and resolve issues related to integrated systems like CCTV and Access Control. Your analytical skills will contribute to process improvements alongside team collaboration for optimal client satisfaction.
Key Responsibilities:
• Act as the primary technical contact for escalated queries
• Perform root cause analysis and develop preventative solutions
• Deliver technical support via phone, email, and chat
• Work closely with Engineering and QA for system efficiency
• Record all support interactions within the ticketing system
Requirements:
• Bachelor's degree in Computer Science or related field...
We are looking for a Technical Support Systems Analyst with 3-5 years of relevant experience. In this impactful role, you will troubleshoot and resolve issues related to integrated systems like CCTV and Access Control. Your analytical skills will contribute to process improvements alongside team collaboration for optimal client satisfaction.
Key Responsibilities:
• Act as the primary technical contact for escalated queries
• Perform root cause analysis and develop preventative solutions
• Deliver technical support via phone, email, and chat
• Work closely with Engineering and QA for system efficiency
• Record all support interactions within the ticketing system
Requirements:
• Bachelor's degree in Computer Science or related field...
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