Systems Administrator (Platform Support)

Responsibilities

• Configure, maintain, and support MRI applications in an environment requiring 24/7 uptime
• Respond to inbound requests for on-premises and hosted clients within prescribed service levels
• Monitor, document, and manage the resolution process in a timely manner, while effectively communicating status with clients to maintain a high rate of client satisfaction
• Troubleshoot system components using proven techniques for IT data center analysis and evaluation
• Perform SQL database backups and restores and run variable queries
• Set up, troubleshoot, and support advanced software integrations across multiple platforms
• Follow established change management procedures
• Create, update, audit, and maintain technical, user, and procedural documentation, including Platform Support SOPs
• Perform auditing tasks as required by the business, including participation in SOC audits and collation of require...