Systems Administrator at Toronto Onsite

Join a dynamic team in Toronto as a Systems Administrator focused on complex application development issues. Utilize your expertise in Amazon Connect and IT systems to drive operational excellence.
This onsite position spans 6+ months with the potential for extension. You'll leverage your knowledge of contact center solutions and IT operations to diagnose issues and implement solutions rapidly. Required skills include software upgrades, resource monitoring, and a strong understanding of business processes.
Key Responsibilities:
• Diagnose and resolve complex application issues
• Manage software upgrades and system changes
• Monitor workloads for optimal resource utilization
• Collaborate on contact center technology integration
• Define technical scope and support SLA management
Requirements:
• Experience with Amazon Connect and NICE applications
• Strong analytical and problem-solving skills
• Excellent technical and non-technical communication
• Un...