Found Description
Roles and Responsibilities
- Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
- Hardware/software troubleshooting and resolution.
- Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
- Offer VIP support with tailored, high-touch service and manage audio‑visual, conferencing, and technologies.
- Network & Sharing printer installation.
- Knowledge of Office 365 support.
- Coverage/compliance software installation and troubleshooting.
- Good communication skill.
- Good Knowledge of DHCP, DNS.
- Maintain IT inventory, coordinate vendor support, and assist with procurement.
- Support Mac devices.
- Strictly adhere to defined Service Level Agreements (SLAs).
- Support recurring meetings, events, and after‑hours activ...
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