System Support Analyst (Cross-Platform)

Job Description:

Job Title: L1-L2 Support Engineer

Shift Timings: 2 PM - 11 PM

Location: Work from Home

Experience Required: 4 - 8 Years

- Respond to and resolve basic technical support tickets, emails, or calls across Windows, macOS, and Linux environments.

- Log, categorize, and escalate incidents or service requests to L2/L3 teams if required.

- Monitor system alerts and proactively notify relevant teams.

- Assist with software installations, basic network troubleshooting, and system access issues on Windows, macOS, and Linux systems.

- Provide support for password resets, email issues (MS365), and end-user device setups (Windows, macOS, and Linux laptops/desktops).

- Provide L1-level support for Linux systems (basic command-line troubleshooting, user management, file permissions, service checks, and common distributions such...