System Planning Manager (WIFI)

The Systems Planning Manager for Managed WiFi Services is responsible for the strategic planning, engineering, lifecycle management, and governance of the centralized WiFi service platform and supporting headend infrastructure. The role drives technology evaluation and proof‑of‑concept (PoC) initiatives with key vendors, while working closely with architecture, product management, global competencies, technical pre‑sales, and other stakeholders to establish service standards and technology roadmaps.

The incumbent provides technical leadership for platform deployment, feature development, and continuous service enhancement to ensure a secure, scalable, and high‑performing WiFi environment. Responsibilities include managing technology lifecycle activities, knowledge transfer, product communications (including End‑of‑Life notifications), and advanced technical support for complex incidents and escalations (Level 3 and Level 4). The role also leads engineering, capacity planni...