Found Description
The System Engineer provides expert technical support to enterprise customers for backup, recover y, and data managemen t suite. This position requires proficiency in troubleshootin g, remote problem solving, and strong communication skills for resolving complex technical issues involving backup infrastructures and disaster recovery
Key Responsibilities
- Troubleshoot and resolve customer issues for the full suite of backup and recovery products, both remotely and on-site.
- Diagnose and resolve software, hardware, networking, and application problems using remote desktop and support tools.
- Manage and monitor backup operations, disaster recovery plans, and storage utilization, ensuring efficiency and reliability.
- Document technical procedures, support case notes, and solutions for customer issues.
- Perform root cause analysis and **escalate** software bugs or product enhancements as needed.
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