Found Description
Key Responsibilities
· Responsible for new project's SIT, UAT, DR and Production Cutovers
· Overview production Call Ids and ensure response time as per agreed SLA
· Manage and resolve any Severity or Critical item's escalation
· Providing technical support to clients on issues during UAT and DR of ongoing projects
· Collaborate with cross-functional teams, such as Project Managers, Product development, QA team, to identify and resolve recurring or critical issues.
· Coordinate with client in order to agree on timelines, project schedules for bug fixes/Change Request/Mandates/Projects.
· Creating Test Cases and execution of QA process for CR/Bug Fix /Project for all customization developments.
· Training of all recently joined resources
· Troubleshoot live application queries & examine bugfix and minor changes
· Install and deploy hardware or software systems according to the project plan
· Ensure compatibility and connectivity among variou...