Found Description
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As a System Engineer , you will be part of a support team working on a 24/7 shift rotation . You will provide both internal and external technical support to ensure systems and networks run smoothly.
Key Responsibilities
Operations
- Monitor and ensure the network runs at optimal performance
- Support daily system operations and standby duties
- Assist Senior System Engineers with weekly and monthly reports
- Support network implementation projects
- Work closely with the development and routing teams
- Communicate directly with customers to resolve issues and improve satisfaction
Customer & Support
- Provide support via email, phone, online tools, and video calls
- Handle customer issues professionally and promptly
- Build and maintain good relationships with customers
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