System and Network Engineer Tier 2

Company Overview

REST Solution offers a full range of outsourced IT support and cybersecurity services at a fair price. We are committed to helping companies scale and grow by streamlining IT operations, minimizing downtime and improving productivity. In the process, we also help companies save costs and plan for their IT expenses. We proudly offer exceptional customer service that goes beyond mere delivery of IT support. Our engineers go the extra mile to enable you to reach your business goals with ease.

Job Summary

In this role, you will provide an effective diagnostic evaluation of customer needs and in all cases use good judgment and timeliness in responding to and resolving each issue/request to the customer’s satisfaction. Resolution includes but is not limited to identifying, researching, and resolving technical problems, timely response to telephone calls, email, and personnel requests for technical support. The position also requires accurate...