Found Description
Key Responsibilities
- Manage and direct the day-to-day operations of IT services;
- Manage outsourced vendors and in-housed contractors to meet the delivery and operation needs of IT services;
- Manage change request, service request and production support issues and ensure service levels are met;
- Review system designs and technical specifications to ensure all requirements are captured to meet system objectives;
- Review post production issues and identify root cause and work with vendors on preventive measures;
- Plan, execute and support system implementation, software/hardware upgrades and security patches;
- Manage the verification of software patches and upgrades for applications;
- Measure, monitor and continuously improve performances of IT services;
- Bachelor or higher degree in IT or equivalent
- At least 3 years of relevant experience in appl...
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