Found Description
Hi, I'm
Laura Pérez
your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.
We are looking for a System Analyst II who will:
- Provides Level 2 Support to customers - resolving technical issues / error messages encountered by customers in a live production environment.
- Monitor system performance using observability tools (Kibana, Logz.io, Dynatrace) and identify potential issues before they impact users.
- Respond to and troubleshoot user-reported incidents and service requests, pinpointing root causes and implementing effective solutions.
- Document troubleshooting procedures, resolutions, and system configurations in a clear, concise, and easy-to-understand manner.
- Collaborate with developers, network engineers, and other IT professionals to diagnose and resolve complex technical problems.
- Participate in on-call rotation for after-hours support.
- Clearly communicate system issues, troubleshooting...
Laura Pérez
your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.
We are looking for a System Analyst II who will:
- Provides Level 2 Support to customers - resolving technical issues / error messages encountered by customers in a live production environment.
- Monitor system performance using observability tools (Kibana, Logz.io, Dynatrace) and identify potential issues before they impact users.
- Respond to and troubleshoot user-reported incidents and service requests, pinpointing root causes and implementing effective solutions.
- Document troubleshooting procedures, resolutions, and system configurations in a clear, concise, and easy-to-understand manner.
- Collaborate with developers, network engineers, and other IT professionals to diagnose and resolve complex technical problems.
- Participate in on-call rotation for after-hours support.
- Clearly communicate system issues, troubleshooting...