Sys & Stds Project Manager, Senior (ITIL)

Description

Responsible for defining, governing, and improving IT service management (ITSM), communication, scheduling and escalation processes to ensure efficient workforce management and service delivery and alignment with business objectives and compliance.

Department

Infor Consulting Services

Location

Manila

A Typical Day In The Life Includes

• Knowledge of ITIL and build proficiency in use of ITSM and CSM tools e.g., Service Now
• Work force management knowledge
• Define and document ITSM processes (e.g., Incident, Problem, Change, Service Requests, etc.)
• Implement ITIL best practices.
• Create policies, standards and guidelines.
• Track and report KPIs for IT processes and service levels.
• Identify process inefficiencies and drive automation and improvements
• Deliver training and awareness sessions on IT processes to Managed Services
• Driv...