Switchboard Agent At Kananaskis Lodge Banff

Join a dedicated team as a Switchboard Agent at Kananaskis Lodge in Alberta. Deliver exceptional guest service while managing calls and guest inquiries in a bustling, agile environment.

As a vital member of our Rooms Division, the Switchboard Agent will ensure high guest satisfaction and uphold lodge standards. This role requires excellent communication skills, multitasking abilities, and a commitment to creating memorable experiences for every visitor. You will actively engage with guests, promoting local attractions and managing room assignments effectively.

Key Responsibilities:

• Manage internal and external phone calls professionally
• Provide attentive and courteous guest service
• Promote Kananaskis activities and the lodge
• Build rapport with guests to understand their needs
• Handle cash and billing inquiries from guests

Requirements:

• Experience in Front Office or hospitality is advantageo...