SVP, Site Reliability Engineering Domain Lead, SRE & Governance, Group Technology

Roles & Responsibilities

• Manage a large team of Production Support Personnel across multiple geographical locations covering Applications and Infrastructure
• Ensure SLAs on Alerts and Incidents (Application & Infra) are proactively managed and reduce Mean Time To Recover (MTTR) by 20%
• Ensure strict adherence to Standard Operating Procedures for recovery across Application and Infrastructure layers
• Deliver a playbook for onboarding new tasks / activities covering both Application and Infrastructure support models
• Identify opportunities to automate Production support activities (App & Infra) and reduce manual interventions
• Drive application and infrastructure improvements including performance, capacity, resilience, and operational stability; eliminate toil through automation
• Automate manual activities/processes and system health checks for Production Applications and Infrastructure; ensure SLIs/SLOs are def...