SVP, Customer Experience & Channel Quality

Tandem Search is seeking a Senior Vice President to lead service quality and customer experience transformation at a prominent bank in the UAE. This role demands a seasoned executive capable of overseeing the entire customer journey, from strategic design to operational excellence.

The ideal candidate will have a robust background in managing contact centres and driving digital transformation initiatives that optimize efficiency and enhance customer satisfaction. This position offers the unique opportunity to build and lead a new function within a rapidly evolving landscape.