SVP, BPO Contact Center Operations

Business Analyst (Level 2)

A public sector business application agency is seeking a Business Analyst (Level 2) to support a critical modernization initiative. The project focuses on transforming a legacy system into a secure, scalable, and automated cloud-based application suite. You will bridge the gap between business stakeholders and the technical development team, shaping public-facing portals, self-service features, electronic notification frameworks, and data migration workflows to drastically improve the user experience.

Advantages

• Hybrid/Remote flexibility: primarily remote work with occasional on‑site collaboration in Fredericton, NB.
• Impactful innovation: replace time‑consuming manual entry processes with modern, streamlined, self‑serve automated tools.
• Hardware provided: the organization furnishes required technology devices and network access infrastructure for the duration of the contract.

Responsibilities ...