Found Description
Join DataDrill Communications in Calgary as a Support Technician Tier 2, specializing in remote communication technologies. This role emphasizes technical troubleshooting and client support in various industries.
As the Tier 2 Support Technician, you'll provide critical support for business IT environments and telecommunications. The position encompasses troubleshooting hardware and software issues, collaborating with colleagues, and operating in a fast-paced setting. Candidates must bring at least 3 years of relevant experience along with a strong commitment to customer service.
Key Responsibilities:
• Handle and prioritize technical support requests from clients
• Troubleshoot connectivity and software issues through various methods
• Maintain and prepare communication tools for deployment
• Collaborate on service improvements within the support team
• Keep detailed records of support activities and equipment
Requirements:
• Minimum 3 years of IT or telecom...
As the Tier 2 Support Technician, you'll provide critical support for business IT environments and telecommunications. The position encompasses troubleshooting hardware and software issues, collaborating with colleagues, and operating in a fast-paced setting. Candidates must bring at least 3 years of relevant experience along with a strong commitment to customer service.
Key Responsibilities:
• Handle and prioritize technical support requests from clients
• Troubleshoot connectivity and software issues through various methods
• Maintain and prepare communication tools for deployment
• Collaborate on service improvements within the support team
• Keep detailed records of support activities and equipment
Requirements:
• Minimum 3 years of IT or telecom...
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