Found Description
Elevate customer experiences with Neelands as a Support Technician. This full-time contract role focuses on training and customer engagement across North America.
As a Support Technician, you will enhance customer connections by helping them understand and adopt Kalder monitoring systems. This position includes delivering both remote and in-office training sessions while analyzing customer interaction data to pinpoint improvement areas. Frequent travel may be necessary for on-site support and training.
Key Responsibilities:
• Deliver in-office and remote training for applications
• Create and update training and onboarding materials
• Support customer onboarding and refresher training sessions
• Analyze application usage to identify adoption challenges
• Collaborate with internal teams to resolve issues
Requirements:
• Experience in customer support or software training
• Strong organizational and communication abilities
• Familiarity with ticketing and...
As a Support Technician, you will enhance customer connections by helping them understand and adopt Kalder monitoring systems. This position includes delivering both remote and in-office training sessions while analyzing customer interaction data to pinpoint improvement areas. Frequent travel may be necessary for on-site support and training.
Key Responsibilities:
• Deliver in-office and remote training for applications
• Create and update training and onboarding materials
• Support customer onboarding and refresher training sessions
• Analyze application usage to identify adoption challenges
• Collaborate with internal teams to resolve issues
Requirements:
• Experience in customer support or software training
• Strong organizational and communication abilities
• Familiarity with ticketing and...