Support Specialist L1, Pos

Support Specialist L1, POS - Ciudad de México | JobLeads Shiji, US Inc. Ciudad de México MXN 528.000 - 793.000 Sé de los primeros solicitantes. Hoy

The Support Specialist L1, POS serves as the first and primary point of contact for our Point of Sales (POS) customers, providing level 1 support, ensuring prompt resolution and exceptional service. This role is responsible for managing support tickets in accordance with established Service Level Agreements (SLAs), guiding customers through troubleshooting, prioritizing issues, and escalating complex issues when necessary. The Support Specialist L1, POS will also be responsible for conducting thorough investigations, collaborating with internal teams to provide tailored solutions, and maintaining accurate support documentation.

• Serve as the first and primary point of contact for customer inquiries, providing level 1 support, delivering eff...