Support Specialist II - Hybrid Role

Elevate your career as a Support Specialist II in a hybrid role at Versaterm. This position blends Tier 2 technical support with user enablement, focusing on hardware diagnostics and workflow optimization.
You will utilize your technical support experience of 1-3 years to manage complex system issues and deliver tailored training. Engage with customers while resolving inquiries that require both technical solutions and user education, all while maintaining a commitment to community safety.
Key Responsibilities:
• Manage system performance and hardware diagnostics
• Customize workflows according to customer needs
• Conduct backend database investigations
• Provide comprehensive user training and documentation
• Handle integration challenges and support workflows
Requirements:
• Degree or diploma in IT, Computer Science, or equivalent
• Experience in technical support or business analysis
• Knowledge of SQL and system troubleshooting
• Strong analytica...