Support Software Engineer

**Role**:Support**Software Engineer
**Description**:The Support Software Engineer is an integral part of our growing engineering team. We are looking for an engineer ready to roll up their sleeves and become an expert in our products. You are ideally a self-starter with an ownership mentality, carrying problems through to both resolution and root cause. This position will significantly impact customer satisfaction and could grow into a software engineering position.
**Compensation**:$35,000 - $40,000 USD
**What you'll do**
- Provide Tier 3 technical support, responding to and resolving escalated technical issues from our customers for Salesforce and web solutions, ensuring mínimal time to resolution and an excellent customer experience
- Determine and resolve root causes of customer issues by analyzing logs, debugging code, reproducing issues, working directly with customers in their environments, and utilizing other troubleshooting techniques
- Collaborate as liaison...