Support & Service Director

Central Parking

Budapest, Budapest, Hungary Full-time July 07, 2026

Found Description

Position summary

Professional and operational management of SLA, RMA, technical support , and internal service and repair areas

Management of the support team, technical support operations and internal service processes

Overseeing the handling of customer inquiries, bug tickets, complaints, escalations and warranty cases

Track SLA commitments, response times, resolution times, and service levels

Development of RMA, inspection, repair and warranty processes

Liaising with development, production, project, product management and sales areas

Systematization and channeling of customer feedback, recurring errors and product experiences

Support for the preparation, review and clarification of product documentation

Support and service KPIs, reports and management decision-making materials preparation

Continuous improvement of support and service operations

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