Found Description
Title: Specialist SLS (OFR)
Location: GSC BOG
Responsibilities
- Support with spot quotes, monthly status and performance reports for OFR related to the operation.
- Receive quote request.
- Review that all information provided by the internal/external customer is clear and complete or ask for it when needed.
- In case there is not any specific rate, contact the corresponding stations following up to meet the time.
- Answer with the quote within the corresponding time (high, medium or low priority).
- Follow up on the quote status until getting a customer decision taking into account the TAT of the scope.
- Generate performance reports weekly/monthly based on the KPIs, hit rate and information that the BP needs to receive.
- Find improvements and efficiencies and discuss open topics and issues.
- Train the team members when needed to support as back up – also learn about other scopes within OFR an...