Support Ops Specialist - Client Support (Ciudad Juárez)

Overview
The Support Operations Specialist – Client Support is the primary contact and support for clients in using Onyx products.
This role reports to the Manager of Support Operations and works closely with Client Support teams and other stakeholders.
Location
Mexico
Scope
Global/Local (Specify Country)
Education
Minimum required: High School
Preferred: Bachelor's degree
Span of Control
Reports to: Manager of Support Operations.
No direct reports.
Roles & Responsibilities
Act as primary contact and support for clients in using Onyx products, assigning and coordinating back‐office activities to the appropriate team.
Escalate operational issues when necessary.
Proactively identify activities to improve client performance and communicate with assigned clients on behalf of Support Operations.
Provide quality deliverables, customer service, and maintain strong relationships with clients.
Keep the Team Leader inform...