Support Ops Specialist - Client Support (Ciudad Juárez)

Overview

The Support Operations Specialist – Client Support is the primary contact and support for clients in using Onyx products. This role reports to the Manager of Support Operations and works closely with Client Support teams and other stakeholders.

Location

• Mexico

Scope

• Global/Local (Specify Country)

Education

• Minimum required: High School
• Preferred: Bachelor’s degree

Span of Control

Reports to: Manager of Support Operations.

No direct reports.

Roles & Responsibilities

• Act as primary contact and support for clients in using Onyx products, assigning and coordinating back‑office activities to the appropriate team.
• Escalate operational issues when necessary.
• Proactively identify activities to improve client performance and communicate with assigned clients on behalf of Support Operations.
• Provide quality del...