Found Description
About the Role
The Support Operations Lead is responsible for leading a team of Support Operations Analysts focused on quality and performance across MRI Software’s global Support organization.
This role provides both strategic direction and hands‑on leadership to ensure consistent, scalable, and high‑quality support delivery worldwide. The Lead partners closely with Support Leadership, Regional Managers, Enablement, and Systems teams to ensure operational readiness, performance transparency, and continuous improvement across all support delivery channels.
The ideal candidate brings strong operational expertise, proven people leadership, and the ability to drive global alignment and measurable outcomes.
What You Will Do
Team Leadership & Development
- Lead and develop a team of Support Operations Analysts
- Set clear expectations, priorities, and success metrics for the team
- Ensure consistent execution of...
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