Found Description
**Position Overview**:
Corporater AS is seeking a skilled and customer-focused Support Manager to lead a global support team and guide the transition from standard business-hour coverage to 24/7/365 service delivery. The Support Manager will be responsible for refining day-to-day support operations, building and managing a team of support specialists across different regions, and fostering a culture of excellence and continuous improvement.
**Responsibilities**:
**Team Leadership and Development**:
- Lead, mentor, and motivate the support team to meet and exceed performance objectives.
- Recruit, train, and develop team members, ensuring they possess the skills required to support Corporater’s software solutions worldwide.
- Conduct regular performance evaluations.
- Provide constructive feedback and identify growth opportunities.
**Customer Support Operations**:
- Oversee daily support operations, ensuring timely resolution of customer issues.
- Establish...
Corporater AS is seeking a skilled and customer-focused Support Manager to lead a global support team and guide the transition from standard business-hour coverage to 24/7/365 service delivery. The Support Manager will be responsible for refining day-to-day support operations, building and managing a team of support specialists across different regions, and fostering a culture of excellence and continuous improvement.
**Responsibilities**:
**Team Leadership and Development**:
- Lead, mentor, and motivate the support team to meet and exceed performance objectives.
- Recruit, train, and develop team members, ensuring they possess the skills required to support Corporater’s software solutions worldwide.
- Conduct regular performance evaluations.
- Provide constructive feedback and identify growth opportunities.
**Customer Support Operations**:
- Oversee daily support operations, ensuring timely resolution of customer issues.
- Establish...