Support Manager at SpaSoft Canada

Lead the support team at SpaSoft by Jonas Hospitality as a Support Manager. Your role will emphasize leadership, training, and exemplary customer service in a dynamic hospitality software environment.
As the Support Manager, you will oversee the SpaSoft support operations while coaching your team to provide outstanding service. This role combines technical consultation, case management, and close collaboration with the Director of Client Services to enhance global customer satisfaction.
Key Responsibilities:
• Provide leadership to the support team for excellent service
• Analyze and delegate support cases for timely responses
• Manage software distributions and ensure client site updates
• Train new hires and mentor team members on software practices
• Create and maintain comprehensive technical documentation
Requirements:
• College degree or equivalent experience required
• Two years of IT experience in hospitality
• Strong knowledge of Windows Server...