Found Description
Location: Chennai | Hybrid, 3 WFO + 2 WFH
Experience: 5+ Years
Company: AI-powered FinTech Startup
US Shift: Up to 1AM / 2AM some days during client calls
Hiring a
Support Lead
to
own, scale, and evolve our customer support function
as we grow in volume and complexity.
This role goes beyond managing tickets. You will be responsible for:
End-to-End ownership of Support Emails & Chats for
Tier 1 & Strategic Accounts,
Providing proactive, live assistance over calls to our marquee customers as needed,
Maintaining S upport Quality under rising ticket load ,
Driving a
tight feedback loop between Support and Product/Delivery Teams,
Reducing repeat work via
AI, Automation & Product improvements
The Support Lead will oversee a small but high‑impact team and act as the
single owner of support system architecture , ensuring that operations scale without compromising customer ...
Experience: 5+ Years
Company: AI-powered FinTech Startup
US Shift: Up to 1AM / 2AM some days during client calls
Hiring a
Support Lead
to
own, scale, and evolve our customer support function
as we grow in volume and complexity.
This role goes beyond managing tickets. You will be responsible for:
End-to-End ownership of Support Emails & Chats for
Tier 1 & Strategic Accounts,
Providing proactive, live assistance over calls to our marquee customers as needed,
Maintaining S upport Quality under rising ticket load ,
Driving a
tight feedback loop between Support and Product/Delivery Teams,
Reducing repeat work via
AI, Automation & Product improvements
The Support Lead will oversee a small but high‑impact team and act as the
single owner of support system architecture , ensuring that operations scale without compromising customer ...