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**Requirements**:- 3+ year experience in technical support/technical help desk position/QA Engineer or Jr.DBA- Used to work with Microsoft environment, ticketing systems and Azure devops boards.Strong communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders, as well as the capacity to work effectively with cross-functional teams.Experience in IoT, API and/or IR in retail concepts/processes is a plus- Familiarity with various types of CRM software- Confidence in presenting reports and training materials **Skill sets/Experience we require**:- Excellent skills in troubleshooting and debugging- Fluent in speaking and writing English- Portuguese is a plus- Excel - Intermediate level (Advanced is a plus) - SQL (Basic-Intermediate)- Hands-on experience in databases- API Testing (Postman) experience is required- UAT Testing experience is required- Python scripting language for automation experience is a plus- Knowledge ...