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## Support Engineering ManagerApplylocations: Malaysia-Kuala Lumpurtime type: Full timeposted on: Posted Todayjob requisition id: ## **Job Description**Lead the employees in Field Service Engineer and Service Tech Families to ensure successful implementation, installation, repair, calibration and support of customers’ (Agilent and/or non-Agilent) products (owned, leased or rented) and/or systems. Understand and meet customer needs through the creation of services, the provision of effective delivery processes, and ongoing support. Build partnerships with other support organizations to ensure profitable revenue growth, optimizing customer satisfaction.**Responsibilities:*** Lead team of Field Service Engineers and ASPs (Agilent Service Providers) via ASP companies.* Execute and lead by example on culture of customer passion, using tools like Escalations, Customer Feedback System (CFS) and provide feedback to develop and drive customer centric programs.* Understand financial met...