Found Description
Responsibilities
- Management of a professional support team, including skills development and performance management
- Operational control, shift scheduling, and accountability for KPIs
- Ensuring customer cases are responded to within SLA
- Acting as the customer escalation contact
- Accountability for customer satisfaction
- Contribution to the support knowledge base
- Continuous improvement of team processes and service delivery
- Hiring, developing, and training the support team
- Working with leadership to drive growth and transformation initiatives
Requirements
- Extensive CLI experience with Linux at a technical level
- Leadership and team management experience
- Proven track record of high customer focus under pressure
- Experience or knowledge of Linux Desktop, OpenStack, Public Cloud, or Virtualization
- Proven track record of contributing to Open S...