Found Description
Our NielsenIQ Technology teams are working on deploying Yieldigo - a SaaS based solution for price optimization.
As aSupport Engineer, you'll be part of a team of smart, highly skilled technologists who are passionate about learning and prototyping cutting‐edge technologies.
Our team is co‐located and agile, with central technology hubs in Chicago, Madrid, Israel, Toronto and Chennai.
Job Description
Full‐time
Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs
Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues
Collaborate internally and support the technical onboarding of new customers including users' set‐ups, configurations, etc
Document knowledge and help educate colleagues and teammates on technical cases
Keep current with product knowledge and latest features and functionality
Qualifications
Experience ...