Found Description
Job Title
OnBase Support Engineer (L2)
Mode
Full Time
Location
Toronto, ON
Experience
8-10+ Years of Experience
Must Have Technical/Functional Skills
- Hyland OnBase administration & support
- SQL (querying, troubleshooting data issues)
- Application support tools (ServiceNow / ITSM)
- Log analysis, troubleshooting, batch/job monitoring
- Knowledge of ECM, workflow automation, document lifecycle
Preferred
- Experience in Insurance / Financial Services (Canada Life context)
- Exposure to OnBase migration / upgrades
- Scripting (PowerShell / basic automation)
- ITIL-based support model
Roles & Responsibilities
- L2 Incident & Problem Management
- Troubleshoot application issues, analyze logs, and resolve complex incidents
- Perform root cause analysis (RCA) and support defect fixes
- App...