Found Description
Responsibilities:
- Provide 24x7 1st level support (12hrs shift helpdesk & onsite) for DXC Support Teams, Clients and Client’s 3rd Parties Vendors
- Provide 1st level troubleshooting to customers.
- Respond to customer calls in a professional and courteous manner
- Responsible for logging calls and ensure all calls contain clear problem description, resolution and all activities carried during resolution of the problems with the customers
- Attend Daily Operations Review Meeting
- Able to do initial diagnostic, categorisation, set priority, dispatch job
- Able to support & coordinate with Support teams in incident/problem investigation and resolution.
- Able to identify incident trends in order to elevate incidents in accordance with standard operating procedures.
- Ensure timely case attention, resolution, escalation and closure, so that SLA is met.
- Ensur...