Found Description
Job Summary
Serve as a hands on technical lead for enterprise Windows and networking environments providing advanced desktop support and guidance to a team focused on resolving complex incidents efficiently. Enable stable and secure end user computing services optimize support processes and collaborate with cross functional groups while working full time from office in a day shift with no travel requirements. This is for Field services support roles.
Responsibilities
- Provide advanced technical support for Windows based desktops and laptops by diagnosing complex operating system application and profile issues to restore user productivity quickly and reliably.
- Administer and troubleshoot core networking connectivity for end user devices by resolving issues related to IP configuration name resolution and access to network resources to maintain consistent service availability.
- Monitor and manage incident queues for desktop support...