Support Engineer (Python & MongoDB) (Lagos de Moreno)

We are seeking an experienced L3 Support Engineer to join our team, specializing in Python-based applications and MongoDB databases. The adecuado candidate will provide advanced technical support, troubleshoot complex issues, and collaborate with development and operations teams to ensure system reliability and performance.

• Serve as the escalation point for complex technical issues related to Python applications and MongoDB databases. Has expertise in FastAPI framework.
• Diagnose, analyze, and resolve production incidents, ensuring minimal downtime and data integrity.
• Develop and maintain scripts and tools for monitoring, automation, and reporting.
• Document troubleshooting steps, solutions, and best practices for knowledge sharing.
• Participate in on-call rotation and provide timely responses to critical incidents.
• Communicate effectively with stakeholders, providing updates and p...