Found Description
Job SummaryWe are seeking an L1 Support Engineer with exposure to Salesforce Commerce Cloud (SFCC) and Order Management Systems (OMS) to provide first-line support for eCommerce applications.
The role involves monitoring systems, handling incidents, performing basic troubleshooting, and analyzing logs to ensure platform stability.
The engineer will coordinate closely with L2/L3 teams and business stakeholders for timely issue resolution.
Strong communication skills and the ability to work in an agile, fast-paced support environment are essential.Responsibilities- :Analyze and diagnose technical issues in e-commerce application- sIdentify root causes of issues, whether in code, configuration, or infrastructur- eDevelop and implement hotfixes in a controlled and efficient manne- rPropose and implement optimizations for the platform and its component- sMaintain constant and clear communication with both technical and non-technical team- sParticipate in ticket and incident m...