Found Description
Hiring: L3 Support Engineer – Pega (KYC)
Location: Toronto Hybrid (2–4 Days Onsite)
Experience Required: 6–8 Years
We are seeking experienced L3 Support Engineers with strong Pega expertise to support critical production applications within a fast-paced enterprise environment. The ideal candidate will have hands‑on experience in Pega production support, incident management, root cause analysis, monitoring tools, and KYC applications.
Key Responsibilities
- Own end-to-end resolution of L3 production incidents through ServiceNow within defined SLAs
- Perform deep technical troubleshooting across Pega applications, Spring Boot services, integrations, and database layers
- Utilize Splunk for log analysis, issue triage, and troubleshooting
- Use Dynatrace/DataDog for application performance monitoring, dependency mapping, and RCA
- Monitor and support batch jobs, schedulers, queue processors, listeners, and overall ...
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