Support Engineer

We're Hiring: L1 Support Engineer

We're looking for an L1 Support Engineer to join a global Application Support team, providing first-line technical support for users across the WPP Open Platform.

Key Responsibilities:

• Serve as the first point of contact for technical and application support.
• Troubleshoot, resolve, and triage support tickets, escalating complex issues to L2 when needed.
• Manage user access requests and maintain accurate ticket documentation.
• Collaborate with cross-functional teams to ensure timely issue resolution.
• Contribute to knowledge base documentation and continuous process improvements.
• Ensure SLA compliance while delivering an outstanding customer experience.

Required Skills:

• Excellent communication and customer support skills.
• Basic knowledge of HTML, CSS, JavaScript...